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Terms of Service

Last updated: May 18, 2026

These Terms of Service ("Terms") govern your use of the Pixodock platform and related services (the "Service") operated by Pixodock ("we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement.

2. Service Description

Pixodock is a cloud hosting management platform that provides:

  • VPS server provisioning and management
  • Website hosting (PHP, Node.js, Python)
  • Database management (MySQL, PostgreSQL)
  • Docker application deployment (150+ templates)
  • DNS, SSL, email, and backup management
  • AI-powered server operations assistant
  • White-label reseller capabilities
  • Security monitoring and firewall management

3. Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and complete registration information
  • Notifying us immediately of any unauthorized access to your account

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

4. Acceptable Use

You agree NOT to use the Service to:

  • Host, store, or distribute illegal content under applicable law
  • Distribute malware, viruses, or other harmful software
  • Send spam, phishing emails, or unsolicited bulk communications
  • Launch DDoS attacks or engage in network abuse
  • Mine cryptocurrency without explicit authorization
  • Host content that infringes intellectual property rights
  • Engage in activities that could damage, disable, or impair the Service
  • Attempt to gain unauthorized access to other accounts or systems
  • Use the Service for any purpose that violates applicable laws or regulations

Violation of this acceptable use policy may result in immediate suspension or termination without refund.

5. Payment Terms

Billing: Services are billed on a monthly or annual subscription basis. Prices are displayed in USD unless otherwise specified.

Payment Methods: We accept credit/debit cards via Stripe and cryptocurrency payments via Plisio.

Renewals: Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.

Refunds: We offer a 7-day money-back guarantee for new subscriptions. After 7 days, refunds are issued at our discretion. Cryptocurrency payments are non-refundable due to the nature of blockchain transactions.

Late Payment: If payment fails, we will attempt to charge your payment method for up to 7 days. If payment is not received, the Service may be suspended. Data is retained for 14 days after suspension before deletion.

6. Service Availability

We strive to maintain 99.9% uptime for all services. However, we do not guarantee uninterrupted access and are not liable for downtime caused by:

  • Scheduled maintenance (announced at least 24 hours in advance)
  • Force majeure events (natural disasters, acts of war, etc.)
  • Third-party service failures outside our control
  • DDoS attacks or other malicious activity targeting our infrastructure
  • Customer-initiated actions that cause service disruption

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXODOCK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE CAUSE OF ACTION.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total amount paid by you to Pixodock in the twelve (12) months preceding the claim.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

8. Data and Backups

While we provide backup tools and services, you are ultimately responsible for maintaining copies of your data. We are not liable for data loss resulting from hardware failures, security breaches, account termination, or any other cause.

9. Termination

By You: You may cancel your account at any time through the dashboard. Upon cancellation, your subscription continues until the end of the current billing period.

By Us: We may suspend or terminate your account immediately if you violate these Terms, engage in abusive behavior, or fail to pay. We will make reasonable efforts to notify you before termination except in cases of severe violations.

Effect of Termination: Upon termination, your access to the Service ceases. Data associated with your account will be deleted within 30 days of termination unless otherwise required by law.

10. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by Pixodock and protected by intellectual property laws. You retain ownership of your content hosted through the Service.

You grant us a limited license to store, process, and display your content solely for the purpose of providing the Service.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or a prominent notice on our website at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Delaware.

13. Contact

For questions about these Terms of Service, please contact us at:

Email: admin@pixodock.com

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